At paldo ph, your privacy is not an afterthought — it is built into everything we do. This Privacy Policy explains exactly what personal data we collect, why we collect it, and how we keep it safe.
All personal data stored on paldo ph servers is encrypted at rest using industry-standard AES-256 encryption to prevent unauthorized access.
paldo ph does not sell, rent, or trade your personal information to third-party marketers. Your data is yours — full stop.
As a Filipino player, you have the right to access, correct, and request deletion of your personal data held by paldo ph at any time.
paldo ph complies with the Republic Act No. 10173 (Data Privacy Act of 2012) and all applicable National Privacy Commission (NPC) guidelines.
We use cookies only to improve your experience on paldo ph. You can manage your cookie preferences at any time through your browser settings.
You can opt out of promotional communications from paldo ph at any time by updating your notification preferences in your account settings.
This Privacy Policy ("Policy") applies to all users of the paldo ph platform, accessible at paldoph.org, including its mobile applications and any related services (collectively, the "Platform"). By registering for or using the Platform, you acknowledge that you have read and understood this Policy and consent to the collection and use of your personal data as described herein. If you do not agree with this Policy, please discontinue use of the Platform immediately.
paldo ph is an online gaming and sports betting platform operated in accordance with applicable Philippine gaming regulations and the oversight of the Philippine Amusement and Gaming Corporation (PAGCOR). For the purposes of this Policy, paldo ph acts as the data controller responsible for your personal data.
If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data, you may reach our Data Protection Officer (DPO) through the following channel:
We aim to respond to all privacy-related inquiries within five (5) business days.
paldo ph collects only the personal data that is necessary to provide you with a safe, compliant, and enjoyable gaming experience. The categories of personal data we may collect include:
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, government-issued ID number | Account registration, age and identity verification (KYC) |
| Contact Data | Email address, mobile number, residential address | Account communications, support, regulatory notices |
| Financial Data | GCash number, bank account details, transaction history | Processing deposits and withdrawals, fraud prevention |
| Technical Data | IP address, device type, browser, operating system, session logs | Platform security, fraud detection, service improvement |
| Usage Data | Games played, bets placed, session duration, feature interactions | Personalization, responsible gaming monitoring, analytics |
| Communications Data | Support chat transcripts, email correspondence | Customer service, dispute resolution, quality assurance |
We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data, except where strictly required by law (e.g., responsible gaming self-exclusion records).
paldo ph collects personal data through the following means:
Under the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), paldo ph processes your personal data on the following legal bases:
paldo ph does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your data only in the following limited circumstances:
All third parties with whom we share personal data are required to maintain appropriate technical and organizational security measures and to use the data only for the specified purpose.
Some of our service providers and technology partners may be located outside the Philippines. Where personal data is transferred internationally, paldo ph ensures that appropriate safeguards are in place, including contractual clauses approved by the National Privacy Commission, to ensure your data receives a level of protection equivalent to that provided under Philippine law.
paldo ph retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:
When personal data is no longer required, it is securely deleted or anonymized in accordance with our data disposal procedures.
paldo ph uses cookies and similar tracking technologies to enhance your experience on the Platform. The types of cookies we use include:
You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the Platform. We do not use cookies to serve third-party advertising.
paldo ph implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:
In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, paldo ph will notify the National Privacy Commission (NPC) within seventy-two (72) hours of becoming aware of the breach, and will notify affected individuals without undue delay, in accordance with the Data Privacy Act of 2012.
Under the Data Privacy Act of 2012 (Republic Act No. 10173), you have the following rights with respect to your personal data held by paldo ph:
To exercise any of these rights, please contact our Data Protection Officer at [email protected]. We will respond to all verified requests within fifteen (15) business days. We may need to verify your identity before processing your request.
The paldo ph platform is strictly intended for adults aged 21 years and older, in accordance with PAGCOR regulations governing casino-style gambling in the Philippines. We do not knowingly collect personal data from individuals under the age of 21.
If we become aware that personal data has been collected from a person under 21 years of age, we will immediately close the associated account, void any transactions, and securely delete the personal data in question. If you believe a minor has registered on the Platform, please contact us immediately at [email protected].
paldo ph uses certain personal data — including your gaming activity, session duration, deposit frequency, and betting patterns — to monitor for signs of problem gambling and to support our responsible gaming obligations. This processing is carried out in the legitimate interests of player welfare and in compliance with PAGCOR responsible gaming requirements.
If you activate a self-exclusion or cool-off period, we will retain a record of this request for the duration of the exclusion and for five (5) years thereafter. This record is used solely to prevent re-registration during the exclusion period and is not shared with third parties except as required by law.
Gambling is addictive. Know when to stop. For more information on the responsible gaming tools available to you on paldo ph, please visit our Responsible Gaming page.
paldo ph reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or regulatory requirements. When material changes are made, we will notify registered users via the Platform's notification system or by email to the address on file. The revised Policy will display an updated "Last Updated" date at the top of this page.
Your continued use of the paldo ph platform following the effective date of any amendment constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically to stay informed about how we protect your data.